Provide front desk and main phone line coverage at the Health Care Enrollment Center of the Medical Assistance Eligibility and Enrollment Program. Perform administrative and office support duties for the unit to maintain efficient operation of the program. Assist customers by screening their case using different specialized computer systems, verifying and copying important documents required for the application process and assigning their case to the appropriate case manager and making an appointment with a case manager. Maintain records in the unit, as well as, those leaving the unit, assuring distribution and filing of records. Sort mail for the unit and log mail in the appropriate log. Make copies of all received documents. Knowledge of MA policy and procedures, social benefit program and community resources are necessary to respond appropriately and independently to incoming calls. Bilingual staff assists with interpreting and translating (English to Spanish and Spanish to English) for MA4F/MCHP, as needed. Complete a monthly Limited English Proficiency (LEP) Report.

One to two years of office support. Some knowledge of Medical Assistance policy.

Additional general clerical experience may be substituted on a year-for-year basis for the required education.

Ability to communicate fluently, both verbally and in writing, in both English and Spanish languages.

Applicants who meet the minimum qualifications can apply.

Send a completed County application or resume to:

Human Resources
3 Harry S. Truman Parkway
Annapolis, MD 21401

Fax to 410-222-4392 or email hdrecruiter@aacounty.org.